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********Delete*********** Comm Desc: Congratulations
on Your Ascent Migration! Audience: Beta: Ascent
Employees Comm Distribution: +1
Business Day (Early Morning After Successful Migration) ********Delete*********** Congratulations on Your Successful Migration! Thank you for your assistance throughout
the migration process. A support team is available to help you through any
issues or questions you may have � please contact Level
2 Support if needed. Note: If your computer was not online at the time of
migration, you did not migrate. A message has been sent notifying you of your
next steps.
Any users
who have received a new computer/PC after March 1st, do NOT need to complete
the instructions below. 1)
The following morning, log onto your
laptop/PC with your ascentgl.net credentials. 2)
Open the Start Menu and click on the �On
Demand Migration Desktop Update Agent� option: 3)
When the application opens, you
should see your Roadrunner account in the Account Information box and your
new email address below. Click �Start� as prompted and the final migration
process will start: 4)
After
choosing 'Start', you may be prompted to close any running apps (shown next
to each app as 'Not started' below). If an app shows as �Not Started�, you
will be prompted to choose the blue hyperlink to the right asking you to
�exit� the app. Once all apps have closed, they should show a 'Completed'
status like the below screenshot. Continue closing any apps that are open.
Once complete, choose �Next': 5) Click �Next� as the application will go through configuring different services. Please Note - This process can take up to 30 minutes to complete: 6) Once this is complete, the window below with three green checkmarks will appear. Congratulations - your migration is complete! 7)
Once you choose �Finish�, a
licensing agreement, Outlook, and OneDrive will all pop open asking you to
log-in or accept. Technical Workarounds and Guidelines: Specific documents about post-migration access and communication were provided for the following workflows: Accessing Shared Mailboxes, Communicating in Teams, and Accessing SharePoint. Instructions and links for these applications were sent in the preceding communications (link T-3). What Are the Expectations of Beta users? Document any experiences you weren�t told to anticipate. As part of the Beta group, you are being migrated well ahead of the migration of other services and technologies. If you�d like to review the considerations and responsibilities of a Beta user, you can refer to prior communications (link T-5). How do I provide my feedback as a Beta User? Place <Hubspot Instructions> here What Should
I Expect after the migration? Using
Teams, OneDrive, or Outlook for the first time, you�ll have to enter your new
Ascentgl.net credentials once and then moving forward the applications will
work as expected, this could occur for other non-Microsoft applications as
well. How do I
get support or ask a question? If you have any issues with the above
prerequisites, please contact Level 2 Support immediately. � Thank you again for helping us create a
solid user migration experience for the rest of the company. Your efforts
will ensure that others have a smooth transition and remain productive
throughout the process. � REMINDER: This publication contains confidential information for Ascent internal employee use only. Unless otherwise expressly permitted in writing, this information should not be released or disclosed to clients or third parties. |
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